FAQ’S
What does the production process look like once I place my order?
Once a customer places an order, YCC works with our licensing partners to get approval to use the logo. Once we have an art proof from them, we will send the proof to the customer. The customer can make any changes and we will have a new proof created. Once everything is how the customer would like it and approves of the proof, YCC will send the order into production. Once the chair is sent into production, the chair will be shipped within 20 business days (or 12 business days if expedited shipping is purchased).
How long will it take to receive my chair?
We offer 2 shipping options. Standard shipping results in the chair being shipped within 20 business days after the customer approves their proof. Expedited shipping results in the chair being shipped within 12 business days after the customer approves their proof.
How can I customize my chair?
We offer several ways for you to customize your chair. First and foremost, you can choose to have any symbol, logo, seal, crest or any artwork of your liking, laser engraved on our Cherry or Black crown. In addition, on the front of the chair, you can laser engrave up to 3 lines of text, with up to 30 characters per line (e.g. John A. Smith ’97, School of Engineering). The Cherry crown will have the artwork and text appear in black engraving, while the Black crown shows the engraving in gold. Also, a brass plaque can be applied to the back of any crown with up to 5 lines of custom text with up to 30 characters per line (e.g. John A. Smith, Department of History, Chairman 1999-2017). Finally, if you would like to express yourself in color, our black crown can be customized by applying a full color laser cut decal to the front of the crown.
Can I return my chair?
Unfortunately, because each and every one of our chairs is customized to the liking of a particular customer, we do not accept any returns.
Do you ship Internationally?
No, unfortunately we are not able to ship internationally at this time.
